Natori Reviews
1.8
/5.0
4 customer reviews
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Natori
Natori, known for its luxury lingerie and sleepwear, is rated 1.8 out of 5. The rating reflects how women seeking comfort and elegance view their experience with Natori. Reviews of Natori are verified before publication.
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4 Reviews on Natori
by Rita117
Apr 06, 2022
Incredibly overpriced for low quality
Incredibly overpriced for low quality. I purchased the LUXE SHANGRI-LA CHEMISE in pink. Though the fabric ois soft it is thin and qwill not last. The straps are flimsly also. Worth about $24to $30 not $130! Real rip off. I have not been this badly ripped off in years.RETURNING
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by Beverly R.
Jul 16, 2021
Return received 5 weeks ago, no refund
According to the tracking #, Natori received my return 5 weeks ago. I have yet to see the refund. I contacted the company 2 weeks ago and still have not received the response. They said they would follow up, but no result, despite reminding them 2 times. This is unacceptable. I'm forced to file a purchase protection with my bank and get a credit card refund that way.
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by Hannah459
Jan 29, 2021
Natori products - poor quality
Chemise bought from Herroom with Natori label, nasty cheap fabric full of static electricity. Herroom didn’t care about the customer Natori even less. Their products are not of a good standard.
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by Tyler427
Oct 03, 2019
I expect more used to be about passion, now it is only about MONEY
I own a crazy number of Natori 2 piece pajama sets AND not for sleeping. I wear them for lounging, entertaining, gardening, to the beach, shopping, studying. Comfort is everything and I'm a bit of a homebody. So you might wonder why the 3 star rating? The fabrics are pretty damn good and washable. Nice against the skin, the polyester and the rayon hold up well, but it's everything else. The first 5 PJ tops all had the broken buttons. I don't know if they were machine sewn believe me I complained to NATORI why am I always changing buttons on new PJ's? The button holes, the mechanisms just are not functional. I kept wondering how they passed inspection to even get fabricated? Dumb tassels on the draw string pants that came off immediately in the wash.
The mentality of this company is perplexing. They should be able to do pajamas in their sleep. They have their own factory in Taiwan so they shouldn't have these kinds of issues. I imagine an addiction to complication. Even pajama making ~ their bread and butter, if we can just stick to that for a moment. Instead of one line they have 3 that I know of. The JOSIE is the cheapest, arguably to appeal to college students like me. The last two PJ's I bought were from JOSIE and they sucked. Cute fabric, at least the picture was. In person cheap, thin, a crusty metallic surprise one had gold the other silver (not visible in pictures), which would have been fine if they had at the very least fabricated it right. The sizing was completely off. The arms were too narrow not balanced with the chest size. The pants split after one wear. Seriously? I expect their sizes first of all to be uniform across the board. They aren't! JOSIE sizes are smaller which is fine but this is what I mean about Natori making everything more complicated. Then they have their regular NATORI line, which they sell directly and thru different departments stores. The Natori line after how many years in business should have quality pajamas that last. Sometimes it makes sense to buy from the Natori site directly, but only when there is a sale because their shipping prices are not generous. Then they have a third tier available which is 5 times the price of the regular line. Why they don't just stick to making quality and charging a fair price whatever it is I don't understand. The JOSIE pieces I might as well just trash. I don't know why I hold on to them. It seems unfair to pass them on to someone else on Ebay. Big boob and stick arms anyone? Will rip soon. So yeah I'm annoyed because they should have ironed this stuff out. Some of the flowery polyester pieces are just lazy looks for the elderly. Bring on the dragons where is the passion sometimes it just feels like they don't care. This predictable overall unevenness. My recommendation is to make sure you can return. Try it on, try the buttons. Check the size chart. I recommend the underwear, if you haven't tried their cotton BLISS, great quality they have a bit of lace and look sexy even after washing. Don't be put off by the polyester or rayon fabrics of their pjs and caftans, etc, they wash well and breathe in a way that silk doesn't. It was my mistake not to return the last two JOSIE pj pairs I bought immediately. Be prepared to do that. You are doing them a favor, in the long run, by not accepting less than mediocre garments. They can do way better. When they are good they are very very good. Read the reviews, be wary of sales. Buy on sale. Return.
The mentality of this company is perplexing. They should be able to do pajamas in their sleep. They have their own factory in Taiwan so they shouldn't have these kinds of issues. I imagine an addiction to complication. Even pajama making ~ their bread and butter, if we can just stick to that for a moment. Instead of one line they have 3 that I know of. The JOSIE is the cheapest, arguably to appeal to college students like me. The last two PJ's I bought were from JOSIE and they sucked. Cute fabric, at least the picture was. In person cheap, thin, a crusty metallic surprise one had gold the other silver (not visible in pictures), which would have been fine if they had at the very least fabricated it right. The sizing was completely off. The arms were too narrow not balanced with the chest size. The pants split after one wear. Seriously? I expect their sizes first of all to be uniform across the board. They aren't! JOSIE sizes are smaller which is fine but this is what I mean about Natori making everything more complicated. Then they have their regular NATORI line, which they sell directly and thru different departments stores. The Natori line after how many years in business should have quality pajamas that last. Sometimes it makes sense to buy from the Natori site directly, but only when there is a sale because their shipping prices are not generous. Then they have a third tier available which is 5 times the price of the regular line. Why they don't just stick to making quality and charging a fair price whatever it is I don't understand. The JOSIE pieces I might as well just trash. I don't know why I hold on to them. It seems unfair to pass them on to someone else on Ebay. Big boob and stick arms anyone? Will rip soon. So yeah I'm annoyed because they should have ironed this stuff out. Some of the flowery polyester pieces are just lazy looks for the elderly. Bring on the dragons where is the passion sometimes it just feels like they don't care. This predictable overall unevenness. My recommendation is to make sure you can return. Try it on, try the buttons. Check the size chart. I recommend the underwear, if you haven't tried their cotton BLISS, great quality they have a bit of lace and look sexy even after washing. Don't be put off by the polyester or rayon fabrics of their pjs and caftans, etc, they wash well and breathe in a way that silk doesn't. It was my mistake not to return the last two JOSIE pj pairs I bought immediately. Be prepared to do that. You are doing them a favor, in the long run, by not accepting less than mediocre garments. They can do way better. When they are good they are very very good. Read the reviews, be wary of sales. Buy on sale. Return.
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